Terms and conditions

CHECK-IN / CHECK-OUT

Regular check-in time starts from 14:00h. Earlier check-in is possible upon availability and is subject to additional surcharge.

Guests are advised to leave their rooms until 12:00h (noon). Late check-out requests should be communicated with the Front Desk and are subject to additional payment of 50 pct. of the tailored room rate.

STAYING WITH A PET

Small pets are allowed (for a fee). Restrictions and deposit may apply.

Guide dogs are an exception and no fees apply!

CHILDREN POLICY

Babies /0-2 years old/ will stay with us free of charge.

Accommodation is free for 1 child up to 12 years sharing the parents’ bed or on an extra bed at no extra charge. This condition only applies for rooms with the possibility to add a crib or rollaway bed.

Please contact the hotel in advance.

FLEXIBILITY TO CHANGE YOUR MIND

The prices on our site are highly competitive and a wide variety exists. Our customers should consult rate rules for each reservation for specific restrictions. Cancellation charges apply if a reservation is cancelled after the deadline identified in the rate rules. For certain rates and rooms (for example, advance purchase rates), changes to the reservation may not be permitted once booked. Applicable restrictions are communicated in the rate rules for each reservation.

For all NON REFUNDABLE rates no cancellation, amendments or delays are allowed. If such occur, 100% penalty fee on entire stay will be charged. Allowed is only change of guest’s name.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.

At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early or prolong your stay, price is subject to change and availability.

SPECIAL REQUIREMENTS

We will do our best to accommodate any special needs you may have.

We will attempt to honor your room/bed type preferences based on availability at the time of stay. All special requirements are to be confirmed by the hotel in written.

PAY WHEN YOU STAY

Our service is free of charge. Unlike many other parties and hotels, we will not charge you for our service or add any additional reservation fees to the room rate.

In case that you booked flexible and non-restrictive rate, we will not charge your credit card, as you may choose to pay the hotel with another credit card or in cash.

A valid credit card details is to be provided in order to guarantee your reservation as per deposit rules according to the rate that has been chosen. As such, we will pre-authorize and verify your credit card as well.

In order to safeguard and encrypt your credit card information when in transit to us, we use secure technology for our services.

For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible fee.

In order to be indemnified, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email FrontDesk@HotelBudaPest.bg in order to discuss how to proceed with reservation.

PROTECTING YOUR PERSONAL INFORMATION

The hotel keeps high ethical standards and respects your privacy. We will not disclose your personal information to third parties without your consent.

The hotel will take appropriate measures to protect personal information collected against unauthorized access, disclosure, alteration or destruction, and keep personal information accurate and up-to-date.

For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information.

We will only ask for your confidential personal information or credit card details by company’s e-mail or telephone when you are booking a reservation or promotional package by telephone. As an exception we will contact you in case the provided credit card is not valid or with insufficient funds to guarantee your reservation.

We will not contact you to ask for your account log-in information. If you receive this type of request, you should not respond to it.

We also ask you to notify us at FrontDesk@HotelBudaPest.bg .

FURTHER CORRESPONDENCE

By completing a booking, you agree to receive an email which we may send you shortly before your arrival date, giving you information on destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and an email which we may send to you promptly after your stay at the hotel inviting you to complete our guest review form. Other than the email confirmation providing for the confirmation of the booking and the emails detailed above, we shall not send you any further notices, emails or correspondence, unless you specifically agree otherwise.