Hotel policy

Check-in / Check-out Policy

Regular check-in time starts from 14:00h. Earlier check-in is possible upon availability and is subject to additional surcharge.

Guests are advised to leave their rooms until 12:00h (noon). Late check-out requests should be communicated with the Front Desk and are subject to additional payment of 50 pct. of the tailored room rate.

Reservations

Reservations are possible to be made through telephone, fax or e-mail or through hotel’s official website.
Reservation confirmations are delivered through guest preferred mean of communication.

Reservation cancellations

Reservations cancellations are possible without charge in case cancellation terms are applied. Non-guaranteed reservations are kept until 16:00 at the day of arrival and are cancelled with no additional charge.

Credit card or deposit guaranteed reservations can be canceled until 16:00 at the day of arrival; otherwise 1 night cancellation fee applies.

Guaranteed reservations no shows are subjected to first night rate charge.

Payment Policy

The hotel accepts payments in cash (local currency only), by debit / credit cards. The hotel operates with: EuroCard/ MasterCard, Visa / Visa Electron, JCB, American Express.

City ledger payments are possible within prior arrangements with the hotel’s administration.

In rare cases deposits are requested and will be specified in written.

Check Acceptance Policy

Personal Traveler’s checks are not accepted.

Crib Policy

Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.

Pet Policy

Small pets are allowed (for a fee). Restrictions and deposit may apply.

Guide dogs are an exception and no fees apply!

Visa/Passport Policy

Please contact the Bulgarian embassy for Visa requirements.

Waitlist Policy

Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).